Refund and Cancellation Policy

This policy explains how refunds and cancellations work for paid Dungeon Keeper plans. Paid plans are sold through a third-party payment provider, Lemon Squeezy, so refunds are processed by Lemon Squeezy. Nothing in this policy limits any statutory rights you may have.

You may request a refund within 14 days of purchase. To request a refund, contact us at [email protected] with your order number, your Discord username or user ID, and the server ID the plan applies to. You can also use the receipt or customer portal link provided by Lemon Squeezy.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or payment provider.

We may decline a refund where there is evidence of abuse, repeated refunds, or a violation of our Terms of Service, or where the law does not require one.

Periodic plans renew automatically until cancelled. You can cancel at any time through the Lemon Squeezy customer portal or by contacting us at [email protected]. Cancelling stops future renewals, and you keep access to the paid features until the end of the period you already paid for.

Lifetime plans do not renew and do not need to be cancelled, but they can be refunded as described above.

If a paid plan ends or is cancelled, you will no longer be able to create new premium configuration, but configuration that already exists is not deleted.

If you have a billing problem, please contact us first at [email protected] so we can try to resolve it. If we cannot resolve it, you can also contact Lemon Squeezy. Filing a chargeback without contacting us first may result in suspension of your access.

Billing questions can be sent to [email protected].